Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"eea034b4326cb1e271a143c05cb5f46f2fe8266f_lout","branding":{"id":"1","key":"edi4s","name":"EDI4Steel Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/568a7288-426e-4d99-9eba-05a55d8d9cfa/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM5OWI0Yi01YzNiLTQzZWItOTIyMy1jOTUzZDFmMzg5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2OGE3Mjg4LTQyNmUtNGQ5OS05ZWJhLTA1YTU1ZDhkOWNmYSI6WyJyZWFkIl19LCJleHAiOjE3ODE2MTIyNDcsIm5iZiI6MTc4MTYxMTY0N30.E_inCXbcrWD6rlIOjG6grVj2ER9uR7avuoLxv4neek4&client=cac99b4b-5c3b-43eb-9223-c953d1f3895a&mode=fit","logoId":"568a7288-426e-4d99-9eba-05a55d8d9cfa","isLogoAvailable":true,"helpCenterTitle":"EDI4Steel support portal","sharedPortalName":"EDI4Steel support portal","userInitialAnnouncementMessageWiki":"<p>Please review our documentation at <a href=\"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">EDI4Steel documentation</a> before raising support requests.</p>","translations":{"en-US":{"helpCenterTitle":"EDI4Steel support portal","sharedPortalName":"EDI4Steel support portal","announcementMessage":"Please review our documentation at [EDI4Steel documentation|https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL] before raising support requests.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00aff0","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"edi4s","projectId":10000,"serviceDeskId":1,"name":"EDI4Steel Support","description":"<p>You can raise a support requests with the provided options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"14","name":"Join the network or modify connection details","descriptionHtml":"","callToAction":"Join the network or modify connection details","introHtml":"<p>Provide us your details and we will contact you to join or modify the connection details</p>","icon":10503,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[1],"key":""},{"id":"2","name":"Question about connecting to the platform","descriptionHtml":"<p>Please review the information on our <a href=\"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL/pages/950281/Connecting+to+the+platform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Connecting to the platform documentation</a> before submitting questions.</p>","callToAction":"Question about connecting to the platform","introHtml":"<p>Have a question about connecting to the platform? Submit it here.</p>","icon":10549,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"13","name":"Question about the data standard for messages","descriptionHtml":"<p>Please review the information on our <a href=\"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL/pages/98360/SCSN+data+standard+for+messages\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SCSN data standard for messages</a> before submitting questions.</p>","callToAction":"Question about the data standard for messages","introHtml":"<p>Have a question about the data standard for messages? Submit it here.</p>","icon":10549,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem</p>","icon":10540,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[14,13,2,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee34677b-58ba-3b5f-9128-be6bf7d0c194","appLinkName":"System Confluence","appLinkUrl":"https://edi4steel-eu.atlassian.net/wiki","spaceKey":"EDI4STEEL","spaceName":"EDI4Steel","spaceUrl":"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL","isServer":false},"labels":[],"projectKey":"EDI4S","serviceDeskId":1,"kbLinkDomainURLs":["https://edi4steel-eu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDI4S","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM5OWI0Yi01YzNiLTQzZWItOTIyMy1jOTUzZDFmMzg5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTA4ODE5ODcyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjEyODQ3LCJuYmYiOjE3ODE2MTE2NDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.KekIH5IYK3ZXSdWl1x6rcLPoUvLlc3rckoaVmI0CX6s","targetCollection":"upload-user-collection-1088198727","endpointUrl":"https://api.media.atlassian.com","clientId":"cac99b4b-5c3b-43eb-9223-c953d1f3895a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":13,"projectId":10000,"issueType":{"id":"10002","name":"Ask a question"},"form":{"name":"Question about the data standard for messages","descriptionHtml":"<p>Please review the information on our <a href=\"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL/pages/98360/SCSN+data+standard+for+messages\" class=\"external-link\" rel=\"nofollow noreferrer\">SCSN data standard for messages</a> before submitting questions.</p>","callToAction":"Question about the data standard for messages","intro":"<p>Have a question about the data standard for messages? Submit it here.</p>","instructions":"<p>Please review the information on our <a href=\"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL/pages/98360/SCSN+data+standard+for+messages\" class=\"external-link\" rel=\"nofollow noreferrer\">SCSN data standard for messages</a> before submitting questions.</p>","icon":10549,"iconUrl":"https://edi4steel-eu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10037","fieldConfigId":"10136","label":"Message(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Request for Quotation","selected":false,"children":[]},{"value":"10021","label":"Quotation","selected":false,"children":[]},{"value":"10022","label":"Order","selected":false,"children":[]},{"value":"10023","label":"Order response","selected":false,"children":[]},{"value":"10024","label":"Despatch advice","selected":false,"children":[]},{"value":"10025","label":"Measurement","selected":false,"children":[]},{"value":"10026","label":"Invoice","selected":false,"children":[]},{"value":"10027","label":"Forecast","selected":false,"children":[]},{"value":"10028","label":"What if request","selected":false,"children":[]},{"value":"10029","label":"What if response","selected":false,"children":[]},{"value":"10030","label":"BillOfMaterials","selected":false,"children":[]},{"value":"10031","label":"TPD Package","selected":false,"children":[]},{"value":"10032","label":"Product specification","selected":false,"children":[]},{"value":"10033","label":"Price catalogue request","selected":false,"children":[]},{"value":"10034","label":"Price catalogue","selected":false,"children":[]},{"value":"10035","label":"Order status","selected":false,"children":[]},{"value":"10036","label":"Invoice Usage instructions","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/13","calendarParams":{"firstDay":0,"date":"2026-06-16T12:07:27+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee34677b-58ba-3b5f-9128-be6bf7d0c194","appLinkName":"System Confluence","appLinkUrl":"https://edi4steel-eu.atlassian.net/wiki","spaceKey":"EDI4STEEL","spaceName":"EDI4Steel","spaceUrl":"https://edi4steel-eu.atlassian.net/wiki/spaces/EDI4STEEL","isServer":false},"labels":[],"projectKey":"EDI4S","serviceDeskId":1,"kbLinkDomainURLs":["https://edi4steel-eu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYWM5OWI0Yi01YzNiLTQzZWItOTIyMy1jOTUzZDFmMzg5NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTA4ODE5ODcyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNjEyODQ3LCJuYmYiOjE3ODE2MTE2NDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.KekIH5IYK3ZXSdWl1x6rcLPoUvLlc3rckoaVmI0CX6s","targetCollection":"upload-user-collection-1088198727","endpointUrl":"https://api.media.atlassian.com","clientId":"cac99b4b-5c3b-43eb-9223-c953d1f3895a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}